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Yes, if you accept Zoom's BAA. As of November 11, 2026, Zoom says it offers a US-only BAA on its Pro, Business, Business Plus and Enterprise plans. On Pro you can accept it yourself at checkout or turn it on in Plan Management. A free Basic account, or a paid account where nobody accepted the BAA, is not covered.
Checked November 11, 2026 on Zoom's support article on getting a BAA and its HIPAA trust page. Confirm the terms with Zoom before you run patient visits on it.
What does Zoom say?
Zoom's HIPAA trust page says it supports customers' HIPAA compliance by executing a business associate agreement, and links to a support article that explains how. That article says "Zoom offers Pro, Business, Business Plus, and Enterprise plans to customers in the healthcare space."
How you get the BAA depends on the plan:
- Buying Pro: on Zoom's healthcare plans page, choose the United States BAA option at checkout, read the agreement and accept it.
- Already on a healthcare plan: an admin signs in to the Zoom web portal, opens Plans and Billing, then Plan Management, finds "Business Associate Agreement (US only)" under more products, and clicks Enable.
- Business, Business Plus or Enterprise: contact Zoom sales.
Once it's on, the BAA tile in Plan Management shows the effective date. That date is your proof. If you can't find the tile, assume you have no BAA.
Earlier in 2026 we listed Zoom's plan as "not confirmed," because its public pages didn't name one. The support article now does, and we've updated our BAA table.
What the BAA doesn't settle
Zoom's article warns that "certain AI features may not be available at this time for healthcare and higher education customers with BAAs in place." It doesn't list which ones. If you rely on meeting summaries or other AI features, check what still works after you turn the BAA on, and don't route a visit through a feature you can't confirm is covered.
The BAA also covers Zoom, not what you connect to it. Calendar apps, scheduling tools and transcription add-ons that read your meetings need their own BAA. A Calendly booking that creates a Zoom link, for example, puts the patient's name and visit in Calendly, which doesn't sign one. See Does Calendly sign a BAA?
The BAA is US only. Zoom says customers with a Canadian billing address may see a different health information annex instead.
What may go into Zoom, and what to keep out
With the BAA on, a video visit with a patient on Zoom is fine. That's what the agreement is for. What trips practices up is everything around the call:
- Meeting names. "Video visit with Dana R." is better than "Dana R. hormone follow-up." The meeting name appears in invites, calendars and the patient's email.
- Recordings. Decide whether you record at all. If you do, know where the recording is stored and who can reach it, and get the patient's consent first.
- A free account on a second device. If you ever join from a personal Basic account, that call is outside the BAA.
Zoom or a telehealth tool?
Zoom suits practices that already use it, want one tool for patient visits and team calls, and are happy to manage settings themselves. A telehealth tool or your EHR's video suits practices that want the visit and the chart in one place.
| Option | BAA | Plan |
|---|---|---|
| Zoom | Yes, US only | Pro, Business, Business Plus or Enterprise |
| Doxy.me | Yes | Its features page advertises a free BAA; its pricing page lists it under Premium |
| Google Meet | Yes, under the Workspace BAA | A Workspace account with the BAA accepted |
| Spruce Health | Yes, including video | All trials and paid plans |
| Your EHR's video | Covered by the EHR's BAA | Depends on the EHR |
If you already use Google Workspace and have accepted its BAA, Meet is often enough for a solo practice. See Does Google Workspace sign a BAA? To check the rest of your tools, use the BAA checker.
This is general information, not legal advice. Confirm BAA terms with each vendor.
Common questions
Does Zoom sign a BAA?
Yes. Zoom offers a US-only BAA on its Pro, Business, Business Plus and Enterprise plans. Pro customers can accept it at checkout or enable it in Plan Management (as of November 2026).
Is free Zoom HIPAA compliant?
No. Zoom's BAA is offered on its paid healthcare plans. A free Basic account has no BAA, so don't use it for patient visits.
Do I need Zoom for Healthcare to get a BAA?
Zoom's support article names Pro, Business, Business Plus and Enterprise as its plans for healthcare customers. On Pro you choose the US BAA at checkout; for the larger plans, Zoom asks you to contact sales.
Can I use Zoom AI features with a BAA?
Some, not all. Zoom says certain AI features may not be available for healthcare customers with a BAA in place, without naming which. Check before you rely on one for patient visits.